Behind every message you send, there is a real team reading it. Our support staff are authorised to handle the full range of player queries — account access, payment questions, bonus terms, technical issues, and anything else that is getting in the way of your experience. If something needs to be escalated beyond the first point of contact, we make sure it moves to the right person without you having to chase it.

Getting your issue resolved in one exchange

The quickest way to get a clear answer is to give us enough to work with from the start. When you write in, include your registered username or the email address on your account, a description of what happened, and — where relevant — the date and approximate time of the event. If your query relates to a payment, the transaction reference and the method you used will help us locate the record immediately. The more context you give us upfront, the less back-and-forth is needed on both sides.

Once your message reaches us, it is logged and assigned. You will not be passed between departments without explanation, and if we need anything further from you, we will ask for one specific thing rather than a broad request to start again. We aim to keep the thread of your conversation intact so that nothing gets lost.

Responsible gambling and account restrictions

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with priority and handled separately from standard queries. If you want to reduce how much you can deposit, take a break from your account, or close it entirely, please contact us directly through the support channel and state clearly what you need. These requests are not subject to delays caused by general queue volumes — they are acted on as soon as they are received and verified. We will confirm in writing once any restriction has been applied.

If your concern is more serious and you feel a standard support response has not resolved it, you have the right to raise a formal complaint. A formal complaint is reviewed at a higher level within the team and handled under a separate process. Should that process not reach a satisfactory conclusion, you may refer the matter to the relevant authority under our Curaçao licence. We will provide the appropriate contact details at that stage.

One thing we will never do: we will never ask you to share your password, your full card number, or any other sensitive credential over email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the official channel listed on this page and let us know.

Players based in the UK are fully supported and welcome to reach out to us through any of the contact options available on this page. Whatever brought you here, we are ready to help you move forward.