SpinFormula is operated by Win Vision N.V., a company incorporated under the laws of Curaçao. We hold a licence issued by Curaçao eGaming (GCB) under licence number ALSI-202509029-FI1, which sets the regulatory framework within which we run this platform. That licence is not a formality — it comes with obligations around fair play, financial conduct, and player protection that we are required to meet and that the authority monitors.

How we are held accountable

Operating under a Curaçao eGaming licence means we are subject to ongoing oversight from the licensing body. We are required to maintain records, respond to regulatory enquiries, and operate our games and systems in a way that is auditable. If something goes wrong — a disputed withdrawal, a technical fault during a game session, a question about how a bonus was applied — we have a process for handling it. We aim to respond to support contacts promptly, and where a complaint cannot be resolved directly between you and our support team, there are escalation routes available. We do not consider a complaint closed simply because it is inconvenient.

We launched SpinFormula in 2026, which means we are a relatively recent operation. We think that is worth stating plainly. We are building a track record, and we take seriously that your experience on this platform is part of how that record is formed.

How we think about safer gambling

Safer gambling is not a section we added to the site as an afterthought. The way the platform is built reflects a straightforward view: gambling should be something you choose to do within limits you control, not something that runs away from you. We provide tools that let you set deposit limits, session reminders, and self-exclusion periods. These are accessible from your account at any time, and they work as described — a limit you set is enforced, not advisory.

We are clear about who this site is for. You must be 18 or over to register and play. We carry out age verification as part of the registration process, and we may request further documentation at any point where we have reason to do so. This is not optional and it is not something we apologise for — it is a basic requirement of operating responsibly.

On the question of player funds: your balance is yours. We keep operational funds separate from player balances. This means that the money you deposit is not used to run the business — it is held to be available for you to play with or withdraw. Withdrawals are processed within 0 to 24 hours, and the minimum withdrawal amount is £20, the same as the minimum deposit. We support a range of withdrawal methods including Visa, Mastercard, Skrill, NETELLER, bank transfer, and several cryptocurrencies, so you have practical options for getting your money back.

The game providers and payment routes we list on the site are chosen with a degree of care. We work with established software studios — among them Pragmatic Play, Evolution, NetEnt, Play'n GO, and Hacksaw Gaming — because their products are tested, certified, and operate to consistent standards. The same logic applies to payment methods: we list routes that are reliable and that have clear processes if something does not go through as expected.

If you have questions about how we operate, our support team is available and reachable in English. We would rather you asked than assumed.